Terms of Service

The following terms and conditions (hereinafter, “the Terms”) set out the rights and obligations of Luigi Pizzetti (hereinafter, “the Company”, “we” or “us” or “our”) and whoever (hereinafter, “you” or “your”) uses this site in relation to the services we offer on this website (hereinafter, the “Website”).

Before completing your booking process, please ensure that you have carefully read all the Terms.

In confirming your booking you are entering into a binding agreement with the Company and are deemed to be accepting our Terms herein.

Should you have any questions about the Terms, please email us at info@luigipizzetti.com or call us on +39 3332228092.

  1. You and the services

The Website is available for legitimate short stay accommodation bookings only, such as holiday accommodation. Speculative, false or fraudulent uses as well as activities such as unsolicited emails (spam), automated queries and/or abuses of the Website are strictly forbidden.

You agree to provide always valid and truthful information.

You are prohibited from attempting to interfere with the Website service, including overloading, flooding, mailing, bombing, crashing, exploiting or hacking all or part of the Website content or deleting or changing any content of the Website.

You accept financial responsibility for all transactions made under your name.

  1. The Company and you

We aim to always provide you with truthful, accurate and updated information.

We aim to protect your privacy. We will not sell, disclose, share or transmit the data you exchange with us with third parties, except to the extent necessary to complete our procedures. We have placed the information about how we collect and maintain your information in a separate document (“the Privacy Policy”). You can find the latest version of the Privacy Policy on the Website.

In proceeding with your booking you automatically accept our Privacy Policy.

  1. Booking procedure

To book one of the accommodation services described on the Website, you shall fill the booking details providing us with your personal data (required to identify you) and your billing information.

By booking through the Website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old. You accept to give us, if required, accurate information on all people included in your booking.

Once you have filled the booking details as above, the cost of the accommodation service you require (the “Accommodation Fee”) will show on your booking form.

If you wish to proceed with your booking, you shall be asked to provide us with the details of your credit/debit card. The card will be used as guarantee, you will be charged only in case of infringements of the Terms, as described in the Terms. You accept to provide the data of a credit/debit card whose expiry falls at least three working days after the end date of your departure date (as specified in your booking). You also agree to give us the ability to successfully complete a transaction for the amount we will be entitled to charge you in accordance with the Terms. You agree to provide valid information of a credit/debit card you are authorized to use.

It is your responsibility to check all details of your booking. In case of any errors in your booking, please inform us immediately sending an e-mail to info@luigipizzetti.com or calling +39 3332228092.

Once you have provided us with all the required data, you will receive an e-mail from us containing the steps needed to confirm your booking at the email address you provided us with at the time of booking from. Once you have confirmed your booking, you will be notified via e-mail.

All of our rates are the best available at the time of booking and are quoted in Euro (EUR), inclusive of VAT.

  1. Payment

You shall pay the Accommodation Fee upon arrival either by cash or by credit/debit card. All payments via credit/debit card will be in Euro (EUR) only. In regard to cash payments, the currencies we accept are British Pound(GBP), Euros (EUR), U.S. Dollars (USD) and Japanese Yen (JPY). You will not incur extra currency conversion charges.

The Accommodation Fee will be calculated from the arrival date to the departure date you indicated at the time of your booking and will include the cost of a cleaning service consisting of a weekly change of bed linen.

  1. Cancellation Policy

All booking cancellations must be sent by email to info@luigipizzetti.com or by telephone on +39 3332228092.

You shall be asked to provide your order identification number and/or other information required to identify you. It is your responsibility to ensure that all cancellation requests are correctly submitted.

You have a 72 hour cooling-off period during which your booking can be canceled without charge. If cancellation takes place 72 hours after your booking and no later than 7 days prior to your arrival date, a penalty fee of 20% of the booking amount will be withdrawn from your credit/debit card.

For bookings made less than 7 days before your arrival date, any cancellation will be subject to a charge of 20% of the booking amount on your credit/debit card.

In any event, all refunds will be subject to a handling surcharge of 5% of the Accommodation Fee, which will be deducted from your refund.

  1. Check in / Check out

Check in time is a before 7:00 PM and check out is before 12:00 PM.

In the event of an early departure in respect of your original booking, no refund of your payment will be made.

Should you wish to extend your departure time, or change check in/out time, please contact us upon your arrival and we will try to accommodate your request subject to availability.

We reserve the right to charge any amendments or additional bookings at a different rate.

  1. Children

Children (i.e. guests under 18 years of age) are welcome, as long as they stay with at least one adult during the whole holiday and as long as you confirm their details and exact number at time of booking.

Children under 12 years stay free of charge.

  1. Keys

You shall return the keys of the property to us upon your departure. If keys are lost or not returned, you authorize us to charge your debit/credit card with any expense we will incur for re-cutting a new set of keys as well as changing the locks of the property, plus the 20% of the costs.

You are not entitled to make duplicate copies of any keys we will give you during your stay at the property.

  1. Pets

Pets are not allowed at the property with the exception of guide/assistance dogs.

  1. Damages, breakages and/or loss of items

It is your responsibility to take care of furniture and equipment provided at the property. You will be responsible for damages, breakages or loss of items incurred by you or your guests and visitors during your stay at the property. Replacement items must be of the same quality and value as the originals. Please notify us as soon as possible of any damages.

You authorize us to charge your credit/debit card with any expenses we may incur as a result of any damages, breakages or loss of items at the property for which you are responsible.

  1. Warranty Disclaimer

All information and images contained on the Website are believed to be truthful and accurate. We are not responsible for unavailability, interruptions in availability and viruses or other defects in the Website. Under no circumstances we will be responsible for any damages to users on their computer systems or otherwise.

Where the Website contains links to another site this is provided solely for the convenience of the user of the Website but we do not endorse or confirm any contents of any such site and we accept no responsibility for the contents or the use of any such site.

  1. Changes to Terms and Conditions

We reserve the right to change or update the Terms without prior notice to you. The latest version will be always available on the Website and by using it you automatically accept the latest available version.

  1. Law and Jurisdiction

Any agreement you will enter into with us for bookings of the accommodation via the Website and any disputes or claims arising out of or in connection with the Terms or their subject matter or formation (including non-contractual disputes or claims) will be exclusively governed by Italian law. Any disputes or claims arising out of or in connection with such agreements or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Bergamo (Italy).